Frequently Asked Questions
Everything you need to know to make your house a home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer assembly services for your products?
While our furniture is designed for easy DIY assembly with included instructions, we also partner with local professionals to offer white-glove assembly services at checkout for an additional fee.
What is your return policy if I'm not satisfied?
We offer a 30-day 'Change of Mind' return policy. Items must be in their original packaging and unassembled to be eligible for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
Yes, Lifely is committed to sustainability. We prioritize FSC-certified timber and eco-friendly manufacturing processes to ensure our furniture is as kind to the planet as it is to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.