Returns & Exchanges
At Lifely, we want you to love your home; if your new furniture or decor isn't the perfect fit, you can return your items within 30 days of delivery. We ensure a seamless process to help you find the right pieces for your living space without the stress.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully disassemble your furniture and pack it back into its original shipping boxes, ensuring all hardware and assembly instructions are included.
Schedule a Pickup
Once your request is approved, we will coordinate with our specialized furniture couriers to collect the items directly from your doorstep.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing